COVID-19 measures
England is in national lockdown and people are expected to stay at home except in certain situations.
We are offering customers a payment break of up to three months and will consider requests for help on a case by case basis. Your payment history and the remaining term of your contract will also be taken into account when making our decision. The form will give us all the information we need to review your request.
If you need financial support from us, please complete this form.
We recommend that you stay informed by checking the latest information published online by the UK Government.
In response to the outbreak of coronavirus (COVID-19) we are working to ensure that we can continue to provide services to keep you safely on the road - and support limiting spreading the virus.
As soon as there are new measures or updates regarding our services, you will find them here.
Thanks to the large number of committed independent garages in our network, we have been able to continue to support our drivers with maintenance and repairs.
Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 493 5811 – to book work. This helps to control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.
Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.
Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.
Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.
Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.
Here's a quick reminder of rules around the UK
Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.