LeasePlan – Our Response

COVID-19 measures

LeasePlan – Our Response

COVID-19 measures

LeasePlan – Our Response

COVID-19 measures

England

England is in national lockdown and people are expected to stay at home except in certain situations.

VISIT THE .GOV.UK WEBSITE FOR MORE INFORMATION

Financial Support FAQs
















Financial Support

We are offering customers a payment break of up to three months and will consider requests for help on a case by case basis. Your payment history and the remaining term of your contract will also be taken into account when making our decision. The form will give us all the information we need to review your request.

If you need financial support from us, please complete this form.

General Advice

We recommend that you stay informed by checking the latest information published online by the UK Government.

Coronavirus (COVID-19): UK government response.

Keeping people safe, and your organisation mobile.

In response to the outbreak of coronavirus (COVID-19) we are working to ensure that we can continue to provide services to keep you safely on the road - and support limiting spreading the virus.

As soon as there are new measures or updates regarding our services, you will find them here.

Contact details for services


























Repair, maintenance and tyres

Thanks to the large number of committed independent garages in our network, we have been able to continue to support our drivers with maintenance and repairs.

Some vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 493 5811 – to book work. This helps to control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.

Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – vehicles will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.

Northern Ireland

Northern Ireland is already in partial lockdown (since 26th December), with an official announcement on new measures expected on Tuesday 6th January.

VISIT THE NIDIRECT.GOV.UK WEBSITE FOR MORE INFORMATION

LeasePlan: Updates on our response to COVID-19

At LeasePlan, we're doing everything we can to help you.

  • We’re working from home, so our teams are available as usual. That said, you may find it takes a little longer for us to get back to you on some queries, as we can’t be as efficient when every member of a team is in a different building and many of us are juggling home-schooling.
  • Garages will remain open, so servicing, MOTs and repairs should continue, though there may be limitations on some services, such as ‘while you wait’ appointments, collection and delivery and courtesy cars.
  • Breakdown and recovery will continue.
  • Mobile tyre replacements will continue, but please only book them if your tyres are damaged, punctured or nearing the legal limit of 1.6mm
  • Collection and delivery will continue and we have processes in place that take into account social distancing and safe handovers

And don’t forget, you can log on to your account details by clicking on ‘My Account’ under the top left menu. You can:

  • Download or view your contract
  • See your broker’s details if you need to contact them
  • Change your direct debit details
  • Request an address or name change

Scotland

Mainland Scotland is in lockdown with a legal requirement forbidding anyone from leaving their home except for essential purposes. Island areas currently in level 3 will remain there but will be kept under review.

VISIT THE .GOV.SCOT WEBSITE FOR MORE INFORMATION

The rules around the UK

Here's a quick reminder of rules around the UK

Wales

Level 4 lockdown restrictions have been in place since 20 December. These require people to stay at home and avoid all but essential travel.

VISIT THE .GOV.WALES WEBSITE FOR MORE INFORMATION

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