Latest information
If there are changes in our services, you can find the latest updates here.
Financial Support FAQs
Financial Support
We understand that the COVID-19 restrictions have had a big impact on many of our customers, so we have put together an article telling you about places you may be able to get financial support. If there aren’t any options that meet your needs and you have less than five vehicles, please complete our online form.
We are offering customers a payment break of up to three months and will consider requests for help on a case by case basis. Your payment history and the remaining term of your contract will also be taken into account when making our decision. The form will give us all the information we need to review your request.
General Advice
We recommend that you stay informed by checking the latest information published online by the UK Government.
Keeping people safe, and your organisation mobile.
In response to the outbreak of coronavirus (COVID-19) we are working to ensure that we can continue to provide services to keep you safely on the road - and support limiting spreading the virus.
Although it feels like we should be back to normal levels, many of our suppliers and their supply chain continue to be impacted by smaller teams and parts availability. We are also supporting our people if they need to work from home to protect themselves or loved ones. Please bear with them and with us as we work to offer the support you need during these challenging times.
Contact details for services
Repair, maintenance and tyres
A big “Thank you” to the large number of committed independent garages in our network who are continuing to support our drivers with maintenance and repairs.
Many vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0344 493 5811 – to book work. It’s vital that we control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.
Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line. For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.
Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended. Also, to follow the government’s guidance for the industry – cars will not be vacuumed or cleaned beyond the COVID-19 sanitisation of the main surfaces.