FAQs
Below you will find our frequently asked questions regarding vehicle collection and end of contract, details on our fair wear and tear guidelines and matrix of costs for return damage.
Returning your vehicle
Returning your vehicle
When it's due to return your vehicle, you'll need to arrange an inspection and collection via your broker. Please contact your broker to discuss this with them.
Can't remember who your broker is?
If you can't remember the details of your broker, try looking at the documentation from when you first requested a quote, alternatively if you took your lease out after 2017 then you can get this information from your driver portal by logging in here. You can also retrieve details of your broker from our friendly web-bot Alfie.
So how does it work?
We understand that wear and tear is part of everyday life, but sometimes our lease vehicles are returned to us with excessive scuffs, scratches or other damage. So when it comes to handing your vehicle back over to us at the end of your lease, we need to inspect it to make sure you’re returning it to us in good condition.
One of our experienced inspectors will come to your home or place of work to check over the vehicle’s interior, exterior and make sure it drives okay, leaving you with peace of mind that your vehicle is being returned in the best condition possible. After the inspection is complete, we'll take your vehicle away with us too.
Final inspection to check your vehicle’s condition
Our Inspect & Collect service prides itself on being open and honest with you. You'll be present as one of our expert inspectors checks your vehicle, giving you the opportunity to see our thorough and professional examination. You'll be able to see the interim report before we submit it too and, if there are any issues, feel free to discuss it with us there and then.
View our wear and tear guidelines to avoid unpleasant surprises later:
Fair wear and tear guide for cars
Pricing matrix for damage charges
The documents linked below will give a good indication of costs for any damage outside of our fair wear and tear policy.
Our standard waiver is £150, which means if the total cost is less than that there will be no charge to you. You may have a bespoke waiver as specified in your contract which will be applied once we receive and validate your vehicle.
Some of the items may quote manufacturer pricing, which means we will need to obtain a quote for the correct pricing.
Price list for carsPrice list for vans
COVID-19 - Our response
We want to do everything we can to look after our colleagues and your interests, so we have put in place our Business Continuity Plan in response to the coronavirus and have coordinated for our teams to work from home.
Click here to find out more about what we are doing to keep your business moving.
Can't find what you're looking for?
If you cannot find what you are looking for, please use the contact form below:
If you are still unsure who your broker is, please call us on 0344 493 5811 to find out.